Our client urgently requires a temporary Customer Service Administrator to work for a local company based in Peterborough.
Hours are Monday 08.00-17.00pm and Tuesday to Friday 09.00-17.00pm.
Key responsibilities of a Customer Service Administrator
* Chasing orders due to parcel delays, answering calls and customer service/administration work.
* Must have customer service experience is essential for this role.
* Handle incoming calls, emails, and live chat enquiries with professionalism and clarity.
* Update customer records and case notes in CRM systems (e.g. Salesforce, Zendesk).
* Process orders, returns, and refunds accurately and promptly.
* Coordinate between sales, logistics, and support teams to resolve customer issues.
* Log and elevate customer complaints, tracking follow‑up through to resolution.
* Maintain and update spreadsheets, trackers, and service logs.
* Schedule appointments, manage shared inboxes, and coordinate diaries.
* Support wider admin functions such as document preparation and data entry.
* Provide a friendly and efficient customer experience, both front‑line and back‑office.
Essential skills and experience
* Strong written and verbal communication skills with a customer‑first mindset.
* Confident using systems like Excel, Outlook, and CRM platforms.
* Ability to multitask, prioritise, and stay calm under pressure.
* Experience managing emails, diaries, and customer follow‑ups.
* Attention to detail and a proactive attitude towards problem solving.
* A team player who collaborates well across departments.
* Excellent organisational and time‑management abilities.
Desirable
* Familiarity with tools like Salesforce, HubSpot, or Zendesk.
* Experience in office support, retail, call centres, or admin roles.
* Knowledge of order processing, stock systems, or customer databases.
* Understanding of GDPR and good data handling practices.
This role is ideal for someone who enjoys helping others, is highly organised, and thrives in a fast‑paced environment.
Contact Details
Email an up‑to‑date CV with covering letter to – amanda@fox‑resourcing.co.uk
To call and leave us your details – Please call 07941 533265
WhatsApp – Name / location / Job and if you drive or not – 07947 343785
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