We’re looking for an Account Manager - German speaking
Account Managers are the direct link to our customers and the voice of iwoca. As the personal contact partner for your own portfolio of new and existing customers, you take ownership in looking after entrepreneurs throughout their application process and customer lifetime at iwoca. You highly value our customer service and support customers to successfully utilise our products by using excellent communication skills.
A fundamental component for our success is to convince and inspire customers and partners of our mission - this ranges from hair salons and dental practices to financial advisory services and banks.
About us
Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes.
We’ve already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We’ll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service.
Our culture
We’re expanding fast across our offices in London, Leeds and Frankfurt. With all this growth, we’re looking for people who want to learn on the job and lead projects, knowing that your ideas will impact thousands of small businesses.
Your mission
* Support new customers throughout their application and help them to complete the required steps for concluding the contract and exceed their expectations by addressing individual concerns and finding the best use for our product together with the customer.
* Ensure that our customers are swiftly informed about their individual options and our product developments.
* Manage your own portfolio of existing and new customers.
* Build strong, long-lasting relationships with your clients and help them achieve their business goals with iwoca.
* You have a good understanding of how businesses work, including their key risk and profit drivers.
* You proactively participate in the development of iwoca by providing regular insights on customer feedback, opportunities to improve our processes or new offerings from our competitors.
Requirements
* You enjoy communicating with customers and your greatest motivation is achieving success with our customers.
* You have completed a commercial training / business studies (kaufmännische Ausbildung / betriebswirtschaftliches Studium) and can add value with relevant professional experience in customer service (experiences in the banking environment or a fintech are a plus).
* You are a true team player and can support the team in cross-functional projects.
* You are highly motivated, organised, sales-oriented and have a 'hands-on' mentality.
* You have excellent communication skills and a high quality of German language. You also have a good understanding of English, so that meetings in our international team don’t cause any problems for you.
* An independent, team-oriented and reliable way of working is a given.
* You have the ability to think 'outside the box' to make suggestions that help us optimise our products, systems and processes.
Don’t take this list as prescriptive: it’s just to give you a sense of who might do well at the job. We’d still love to hear from you if you don’t hit every point on the list, or if you have other experience.
We want to pay all of our employees fairly, so that’s why we regularly benchmark salaries based on market rates and to recognise your increasing value to our business. We are looking to pay from £32k - £38k + performance based bonus (OTE bonus is 20%).
Work-life balance is incredibly important at iwoca and we offer flexible working so you can make better use of your free time. This is a hybrid role in which you can split your time between the office and home.
We want to make iwoca a place where everyone feels welcome, where you can confidently be yourself. We understand that inclusivity, and diversity that comes through greater inclusivity, isn't an optional add-on; it's the core ingredient of what makes us great. We care about making iwoca a healthy and happy community for all of our team members to thrive in.
Our benefits
We put a lot of effort into making iwoca a brilliant place to work:
* Offices in London, Leeds and Frankfurt.
* Events and clubs, like bingo, comedy nights, yoga classes, football…
* Two company retreats a year, we’ve been to France, Italy, Spain and further afield
* Plenty of drinks and snacks in our offices
We offer a wide range of benefits:
* Medical insurance from Vitality, including discounted gym membership
* 25 days’ holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave
* Instant access to emotional and mental health support with our partner, Spill
* Share options
* Generous maternity and paternity leave
* A nursery tax benefit scheme to help you save money
* Paid volunteering day to support your chosen charity
* Extra leave if you want to travel or study
* One-month fully paid sabbatical after 4 years
* Cycle-to-work scheme
* Electric car scheme
And to make sure we all keep learning, we offer:
* An L&D budget for everyone, including a book budget
* Company-wide talks with internal and external speakers
* Access to learning platforms like Treehouse if you want to learn to code
For more information:
* iwoca benefits & policies: coda.io/d/iwoca-benefits-policies
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