Overview
The role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge. Based in West Lothian, salary negotiable per annum depending on experience. The core hours are Monday - Friday, 9am-5.30pm.
Responsibilities
* First point of contact for incoming telephone calls. Accurately process enquiries, resolving concerns where possible or distributing call back requests to the relevant department with key information
* Responding to helpdesk queries and ensuring they are logged correctly in line with each client\'s contract on our clients management system
* Follow up on queries and plan engineer or sub-contractor attendance as required
* Liaise with contractors, client representatives, and the full team including engineers
* Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner
* Ensure Clients are updated with progress of works
* Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales
* Assist with producing engineer/sub-contractor quotations
* Process reports for engineers, highlighting working hours and material costs
* Any other Ad hoc duties as required
Skills and Experience
* Previous experience within a facilities or commercial FM helpdesk role is essential
* Previous Help Desk and Administration experience preferred
* Excellent communication skills - both written and verbal
* Customer service experience
* Good working knowledge of Microsoft office and Microsoft Teams
* Ability to work on own initiative and as a part of a team
Interested?
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