Overview
We\'ve got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand\'s future. Here your voice is brewed into everything we do. Here you\'ll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment. We\'ll look for candidates with previous coaching or supervisory experience in a customer facing role. You\'ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment for your partners on shift. You\'ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you\'ll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. You\'ll be an ambassador for our partner networks, making sure our partners know, here they belong. The best part about this role is that no two days are ever the same! All of this takes place in a fast-paced store environment.
Responsibilities
* Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers.
* Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store.
* Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience.
* Identifying teachable moments to share best practices with the team.
* Seeing challenges as opportunities for continuous improvement to drive operational excellence.
* Executing store operations during scheduled shifts, including organising opening and closing duties.
* Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
* Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
Salary and hours
£24,214 per year - estimated. Working hours may include early mornings, evenings, weekends, nights and/or holidays depending on store needs.
Training and benefits
All retail store partners begin with an introductory training programme led by in-store trainers and coaches to immerse you in the Starbucks culture and set you up for success. Training programmes are delivered in our stores and provide on-the-job learning supported by your manager. We\'ll offer a competitive starting salary and benefits that include:
* 28 days holiday a year (including Bank Holidays) + an additional special day for you to celebrate a special moment in your life each year
* Free drinks and food when you\'re on shift
* Store bonus program
* Bean stock options for all partners
* Comprehensive training (including coffee knowledge) and access to Starbucks Global Academy
* A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise
* Discounts with local and national retailers through Perks at Work
* Life assurance
* Interest-free Home Sweet Loan for rental deposits
* Free 24/7 Employee Assistance Programme for you and your family
* Recognition schemes and monetary awards for long service and WOW moments
* Career opportunities in store and at the support center
Process
* What is our process?
* Application → CV review → first stage interview → second stage interview → offer and onboarding
Equality, diversity and inclusion
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression. Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there\'s always room for one more.
Note
Given the nature of our stores, hours may include early mornings, evenings, weekends, nights and/or holidays.
Opportunity closing
Closing information varies by store and location and is subject to change.
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