We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.
At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain are constantly expanding and evolving.
Who we’re looking for
We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
Why we need you
We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
What you’ll be doing
As part of your role, your responsibilities will include:
* Providing first-line IT Support
* Responding to and resolving user issues via phone, email and chat
* Logging incidents and service requests in the service management tool
* Managing incident and request lifecycle
* Prioritizing and categorizing incidents based on impact and urgency
* Escalating complex issues to higher-level support teams as needed
* Maintaining IT systems and infrastructure
* Performing routine system checks and maintenance of tasks
* Assisting with software installations and updates
* Ensuring compliance with IT policies and procedures
* Adhering to ITIL best practices for incident and problem management
* Documenting solutions and creating knowledge base articles
* Communicating effectively with users to understand their needs
* Following up with users to ensure satisfaction with the resolution
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
* Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
* Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
* Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
* Exceptional attention to detail, ensuring high standards of quality in all outputs
* Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
* Proficiency in IT support and troubleshooting including hardware and software issues
* Familiarity with tools like Jira, Microsoft 365 and Microsoft azure AD
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
* In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
* Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
* Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
* Experience in developing and executing customer retention strategies
* Excellent Communication skills for effective user support and incident resolution
* Ability to manage and prioritize multiple tasks in a fast paced environment
Our values are non-negotiables
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
These competencies are:
* Ownership and accountability
* Initiating action
* Resilience
* Team orientation
* Integrity
What you’ll get back
We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes:
* We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
* Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
* Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
* Vitality Health Care
* Life Assurance & Income Protection
* Cycle to Work
Be part of that Superclass feeling.
At Super Group, diversity is part of our DNA. With teams across 17 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.
It’s all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.
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