Description
Our payroll operations are the at the heart of our business, managing a portfolio of customers in the delivery of end-to-end UK payrolls, ensuring that the service is consistently delivered accurately and on time while providing a best-in-class customer experience. Managing your own portfolio of customers, you'll act as a trusted partner and expert, supporting them to make sure they deliver for their people.
This is a great opportunity to be part of a dynamic bureau team in a fast-paced, customer-focused environment where accuracy and service excellence are key. We have offices in Aberdeen and Edinburgh, and have adopted hybrid working in both locations. We're happy to discuss how that might look for you as part of the hiring process.
On a typical day, you’ll be…
* Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
* Processing end-to-end UK and Irish payrolls of various headcount and pay complexity
* Hosting and chairing regular governance calls with clients to track progress, review performance and identify opportunities for improvement
* Preparing monthly governance reports
* Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
* Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
* Answering queries from clients, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels
Does this sound like you?
* Experience in UK Payroll processing, ideally with a CIPP qualification
* A passion and aptitude for numbers, ideally gained from a role in a finance or payroll environment
* A genuine commitment to delivering the highest standards of customer service
* An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
* Really good with databases, systems and software packages, especially Microsoft Excel
* Action-oriented, willing to step up and be counted under pressure and seizes opportunities to make things work better for both customers and colleagues
Our Story
From our entrepreneurial origins as a founder led start up, to a high performing global player working with some of the world's most recognisable brands, activpayroll has both a fantastic history and masses of future potential.
Our story began in 2001, when our founder saw a gap in the market to support the oil and gas industry. Today, we are a leading global professional service organisation, providing integrated global and domestic payroll solutions, expatriate taxation services, global HR services and online HR people management tools to over 1,200 companies in more than 150 countries worldwide.
We’ve Got You
Hiring people is more than an investment of time and money – it’s an investment of trust. You trust us to help you realise your fullest potential, work with brilliant people and recognise your achievements. In return, we trust your abilities, we trust your instincts and are fully behind you to deliver the great work you are capable of - empowering you to make the tough calls and valuing your opinions, ideas and abilities.