Patient Pathway Assistant / Receptionist (WBCH Thatcham) 22.5 hrs
Band 2 Patient Pathway Assistant / Receptionist (WBCH Thatcham)
This is a part-time post for 22.5 hours per week.
PLEASE NOTE: This post is based at West Berkshire Community Hospital (WBCH), London Road, Benham Hill, Thatcham, RG18 3AS.
The post holder will be responsible for delivering an effective and efficient support service to specialty/CAT teams, and to assist in the provision of quality patient care.
This will include general clerical and administrative duties that support the administrative elements of the entire patient pathway.
The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway.
Main duties of the job
To cover a busy outpatient reception desk based at West Berkshire Community Hospital, covering checking patients, checking their details on arrival, booking future appointments, scanning and keeping medical records up-to-date and various other administration duties as required.
About us
The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our "CARE" values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job responsibilities
Please refer to the attached Job Description & Person Specification for further details of the job role.
Person Specification
Experience
* Experience of healthcare administrative systems and processes
* Experience of working in reception
* Experience of working with the general public
Qualifications
* Basic literacy and numeracy skills' or 'Entry Level 2/3
* NVQ Level 2 in Business Administration/Custom er Care or acquired equivalent experience
* GCSE or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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