Exponential-e
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Shifts: 07:00-00:00 Mon-Sun (2 x 07:00-19:00, 2 x 12:00-00:00, 4 on 4 off)
Your new role:
Provide the primary point of contact for Exponential-e Customers to record all issues and requests
Provide controlled triage to manage all contacts to the Service Desk to maximise the information capture at first contact
Provide 1st Line support to Exponential-e Customers to resolve any issues at first contact where appropriate
What you ll need to succeed:
Experience in managing/troubleshooting Windows Desktop Operating Systems and Network solutions at 1st Line level
Applicants will ideally be CompTIA A+ or studying towards Fundamentals level in Microsoft 365/Azure or Network
Experience in using ITIL based ticketing system (ITIL foundation preferred)
What we offer:
Career progression opportunities
Dedicated Learning and Development team and access to a range of training, courses and certification support
Comprehensive benefits including, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
Range of employee initiatives on offer including the green team, employee forum, women s network and culture club