Location: Warrington, England, United Kingdom
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Job ID: 82724
We Elevate... Quality of urban life
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, youll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you dont just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
Job description:
We are looking to recruit a Key Account Administrator to be based in our Warrington Office on a full time and permanent basis working from Monday through to Friday. The successful candidate will be responsible for managing and maintaining key account information, working on their own with minimal supervision and utilising initiative.
What youll be doing:
Preparing documentation, and producing reports for meetings
Prepare for and attend key account management meetings when required
Take and screen calls, enquiries and requests, and handle appropriately
Deal with incoming email and often correspond on behalf of management efficiently and professionally
Keep the clients up to date with all issues regarding their contract and follow up on any requests
Respond to clients needs promptly and be the first point of call ensuring customer service is paramount
Maintenance of files, assisting with worksheets, schedules, and other service-related documents
General administrative duties - including typing correspondence, dictation, record keeping etc
Keeping the in-house system up to date and updating customer service portals to ensure we adhere to KPIs & SLAs
Producing client invoice applications and preparing and sending accurate sales invoices
Communicating professionally with all people and departments both externally and internally
Logging & processing callouts / maintenance and liaising with engineers to ensure completion
Profile description:
What were looking for:
Proven administrative experience in a similar role is essential
Proficient use of MS Office Systems (Excel, Word & PowerPoint)
High attention to detail, strong organisational skills and the ability to multi-task
Strong verbal communication and written skills
Ability to work under pressure to demanding deadlines without compromising on accuracy
Experience of dealing directly with internal and external clients
Relationship building skills (internal and external) and be a team player
Highly organised, proactive with the ability to work as a Team as well as on own initiative
Good planning and time management skills
Able to resolve conflicting demands to ensure good customer service
Working with minimal supervision and utilising initiative
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