Field Service Engineer – Water Treatment – MC44971
Will consider someone junior to senior level.
Field Service Engineer required for a manufacturer based in Cheddar. Will travel across the UK and abroad; visits are agreed in advance and fully expensed. As skills and experience increase, may be involved in commissioning installed systems, potentially working away for several days to weeks. The role focuses on the South West of England.
Job Overview
- Servicing and maintaining water treatment systems such as Reverse Osmosis, Deionisers, Filters, Water Softeners and Effluent treatment Plant at customer sites around the UK (and potentially overseas)
- Managing direct relationships with customers and plant operatives.
- Analysing and resolving problems whilst both at site and by way of remote support.
- Completing installation and commissioning of plant (subject to qualification and skill set)
- Completing Service Reports and other associated documentation (using MS Word)
- Responding to customer needs in line with commercial and technical specifications
- Assisting the company with service improvement initiatives; taking a proactive approach to increasing productivity & profitability.
- Ensuring that a high level of customer care & service is maintained at all times
- Ensuring that all company policies including Health & Safety are observed and abided with at all times
- Enhancing your own skills and knowledge through proactive learning and self-development
Job Requirements
- A multi-disciplined electro‑mechanical engineer with relevant qualifications
- Experience with the water treatment industry would be an advantage
- Experience of having worked as a Service Engineer or in a field based technical support role would be an advantage
- Passionate about providing a first‑class service to our customers.
- Strong communication skills both verbally and written, with the versatility to communicate at all levels in a clear and concise manner
- A professional approach to your work and communication with colleagues and customers
- A good level of IT competency, specifically MS Office
- GCSE or equivalent – English and Maths
- A full UK driving licence is required and a willingness to travel
- Location: Home based but willing to work across the South West of England. Company vehicle and fuel card supplied
Salary & Benefits
- Profit Share bonus
- 23 days holiday plus bank holidays
- Pension
- 40 hour week
- Salary dependent on experience likely £30k-£45k
