We are looking for a forward‑thinking Professional Services Engineer (Modern Workplace) to join our growing team. This is a dual‑impact role that bridges the gap between high‑level project delivery and proactive service excellence.
Beyond simply maintaining the status quo, you will lead the charge in designing and implementing secure, scalable Microsoft 365 and Azure environments for our customers. As a strategic pillar of our Managed Services team, your focus will be on continuous improvement: identifying emerging trends to pre‑empt issues and ensuring a seamless, high‑standard transition of projects into our managed service ecosystem. By leveraging data‑driven insights, you will ensure our clients’ environments are not just operational, but optimised and future‑ready.
Day to day responsibilities
Design & Project Delivery
* Architect & Implement: Lead the end‑to‑end delivery of Modern Workplace projects, including M365 migrations, Intune (Endpoint Manager) rollouts and Azure Virtual Desktop (AVD) deployments
* Security by Design: Implement robust security frameworks using Conditional Access, Defender for Endpoint and Purview to ensure 'Secure by Default' environments.
* Azure Infrastructure: Design and deploy Azure landing zone, IaaS, PaaS, storage solutions and identity management (Entra ID)
* Automation: Utilise PowerShell and other appropriate tooling to automate repetitive deployment tasks and ensure consistency across our client base
* Data‑Driven Reviews: Support the Account Management team during Service Reviews by gathering and analysing technical telemetry from M365 and Azure.
* Capacity Planning: Monitor resource utilisation in Azure to provide clients with accurate scaling recommendations and cost‑optimisation (FinOps) strategies.
* Trend Analysis: Identify recurring technical hurdles across our client base and design systemic "permanent fixes" or automation scripts to reduce ticket noise.
* Reporting: Generate insights on security posture, license utilisation, and hardware lifecycle management.
Ideal Candidate Profile
The Essentials
* Microsoft 365 Stack: Expert‑level knowledge of Exchange Online, SharePoint/OneDrive, Teams, and the Power Platform.
* Identity & Security: Deep understanding of Entra ID (Azure AD), MFA, Conditional Access, and the Microsoft Defender suite.
* Endpoint Management: Proven experience with Intune (Auto‑Pilot, Configuration Profiles, Compliance Policies).
* Azure: Experience with Azure IaaS/PaaS, including networking (vNets, VPNs) and Azure Backup/SR.
* Scripting: Proficiency in PowerShell for M365 and Azure administration
The Desirables
* Experience in a small to mid‑sized MSP environment.
* Experience in a similar Professional Services role.
* Exposure to service reporting, dashboards, or trend analysis, Terraform or ARM templates.
* Microsoft certifications (or active progress toward them), such as: MS‑102 / MS‑500, SC‑300, AZ‑104 and AZ-140
* Familiarity in ITIL or managed service frameworks.
Soft Skills & Culture Fit
* Pragmatic, delivery‑focused, and comfortable wearing multiple hats.
* Strong problem‑solver with a structured approach.
* Customer‑focused with a service‑oriented mindset.
* Able to explain technical concepts clearly to non‑technical stakeholders.
* Interested in improving services, not just fixing issues.
* Able to balance multiple, often conflicting, priorities whilst delivering excellence at pace.
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