Job Description
Lead and manage a team of agents (Helpdesk Engineers, Parts & Logistics Specialists) to deliver high-quality service to dealers and customers. Ensure team performance, operational excellence, and continuous improvement in line with project objectives.
Key Activities and Responsibilities
* Supervise and coach a team of frontline agents (technical, and parts).
* Monitor team performance against KPIs and SL...
ZIPC1_UKTJ
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