Position Summary
The Manager Learning & Development Delivery helps drive Marriott values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. This role monitors service channels to assess quality and is responsible for delivering core and leadership training programs across properties in the region. Topics include management development, product knowledge, company philosophy, customer service, and leadership skills. The Manager oversees both custom and corporate training delivery and evaluates effectiveness to ensure ROI for Marriott International and property leadership.
Scope
1. Location: London
2. Language Requirements: Fluent in English (spoken and written); additional languages are a plus
3. Travel: Required as per business needs
Key Responsibilities
Marriott Values
4. Drives Marriott values and ensures training aligns with the organization’s mission and vision
5. Embeds Marriott culture and values into all training courses
6. Leverages opportunities to drive engagement
Delivery of Training
7. Delivers a variety of training across hotels in the region, ensuring high-quality delivery and participant satisfaction
8. Supports and manages business-driven training initiatives
9. Delivers relevant leadership programs aligned with current business needs
10. Coaches on-property training leads for confident and consistent program delivery
11. Communicates clearly across all training phases (prework to postwork) and tracks feedback
12. Supports additional training delivery needs within EMEA L+D discipline
13. Acts as a role model for training delivery
14. Performs other duties as assigned
Reporting and Quality Control
15. Tracks key business indicators to assess training effectiveness and adjusts as needed
16. Recommends enhancements to maintain training relevance
Candidate Profile
Education & Experience
17. 2-year degree in Human Resources, Business Administration, or related field
18. 2 years’ experience in HR, operations, marketing, brand management, or related area
19. 2 years’ experience in a training manager role, including building plans and delivering classroom training
20. Experience working in EMEA and cross-cultural environments
21. Certification in Marriott leadership programs
22. Ability to deliver training in-person and virtually (., Microsoft Teams)
23. Willingness to travel as required
Skills & Competencies
24. Thrives in fast-paced, project-driven environments
25. High flexibility and adaptability to change
26. Balances priorities, resources, and work activities effectively
27. Communicates concepts clearly and persuasively
28. Builds strong relationships with training participants and HR leaders
29. Highly organized with strong time and quality management
30. Aligns training strategy with HR goals
31. Experienced in virtual delivery platforms
32. Demonstrates solid business understanding through prior experience
Management Competencies
33. Leadership: Adaptable, clear communicator, professional presence
34. Managing Execution: Results-driven, team builder, effective prioritization
35. Building Relationships: Trust-building, stakeholder-focused, globally minded
36. Learning & Expertise: Applies technical and business insight to drive solutions
Why Join Marriott International?
At Marriott, you’ll be part of a global community committed to growth, inclusion, and innovation. Join our Learning & Development team and help shape the future of leadership and service excellence across EMEA. With our expansive hotel portfolio and commitment to excellence, you’ll have the tools and support to thrive.
Bring your training expertise to the world stage. Apply today and make your mark with Marriott International.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.