The role of the PCN Manager will be to coordinate and support the delivery of the PCN agenda forWantage PCN. They will manage and support the wider PCN team.
Main duties of the job
To work alongside the Clinical Director and the PCN Executive to ensure smooth running of the PCN and in close collaboration with Practice Managers of the member practices
To further develop the business infrastructure of the PCN in line with funding opportunities and national developments
About us
Wantage PCN comprises Newbury Street and Church Street practices with a combined list size of approx 36,000 patients. Wantage PCN enjoys the benefit of both practices occupying the same building which leads to a cohesive and friendly working environment.
The PCN has an exceptional multidisciplinary team consisting of physiotherapists, social prescriber, care co-ordinators, pharmacists, pharmacy technicians, frailty practitioners and mental health workers who all work alongside and supported by the practice teams.
Job responsibilities
Job Responsibilities
To coordinate the successful achievement of allPCN DES contractual requirements including continuous monitoring and regularreporting of milestones and KPIs achieved
Help develop strategies to progress the overalldevelopment of the PCN
Support the PCN Clinical Director in identifyingprojects and necessary workstreams
Identify clinical and organisationalimprovements to enhance and improve integrated care and services to patients.
Implement projects and pathways
To ensure the PCN is compliant with allgovernance requirements including GDPR/FOI/CQC
To maintain financial oversight of the PCN forfinancial payments including the reconciliation of funds to the memberpractices and maintaining accurate records
To be accountable for the submission ofperformance and quality reports to the Commissioning Body and to monitor andcheck the accuracy of submissions for PCN Enhanced Services and contractualrequirements ensuring that all claims are submitted on a monthly and quarterlybasis
To represent the PCN in stakeholder organisationmeetings when appropriate
To co-ordinate recruitment and retention of newstaff under the ARRS, and to work in close collaboration with the PMs of themember practices to support the employees onboarding process and integrationinto the team.
To enhance communication between memberpractices of the PCN; scheduling and facilitating PCN meetings and providingthe relevant papers, agenda, minutes as appropriate
To develop and maintain a shared network ofinformation relevant to the PCN to ensure good record keeping and communicationacross both all members of the PCN
Liaise and work with different practices on anad-hoc project basis
Experience of leading complex initiativesincluding the operations management of those
Business acumen and a passion to improve healthcare in the community
Communication: Develop excellent relationships withkey stakeholders including both internal and external staff. Conduct meetings asrequired with clear agendas, minutes and actions from each.
Operational: Setup clinics for AR staff on EMIS and amend as needed. Undertake patient feedbacksurveys to evaluate and improve services.
Haveoversight of the Covid Vaccination Programmes including; cascading informationregarding vaccine delivery, eLearning and PGD links to practices. Running searches for eligible cohorts, liaisingwith practices on clinics, care home visits and general demand. Ordering stock,setting up user accounts on Out comes4Health, arranging home visits, runningreports on Outcomes4Health to check accuracy of data, correcting wherenecessary. Reporting & cascadinglearning from incidences. Reconciling Covid vaccination payments and advisingdistribution to relevant practices.
Human Resources: Be responsible for management of PCNstaff including those on the Additional Roles Reimbursement (ARR) Scheme.
Support Practices in developing job descriptions and person specifications andthe recruitment, induction and training and the retention of PCN clinical andadministrative staff.
Ensure appropriateappraisals and reviews are carried out for PCN staff.
Manage leave including annual,study and sickness absence.
Support Practice Teams toundertake staff surveys and use data to develop initiatives to support staffwellbeing and team sustainability.
General requirements: Must be able to work to aflexible schedule and additional hours to accommodate the needs of the PCN.Other Responsibilities
Health and Safety:To comply with the Health and Safety at Work etc. Act 1974.
To take responsibilityfor their own health and safety and that of other persons who may be affectedby their own acts or omissions.
Equality and Diversity: To carry out at all timestheir responsibilities in line with Equal Opportunities Policy and Procedure.
Risk Management and Clinical Governance: To work within the Clinical GovernanceFramework of the practice, incorporating Risk Management and all other qualityinitiatives and all aspects of CQC implementation
Person Specification
Qualifications
* Strong background in healthcare management including experience of primary care
* Knowledge of administrative procedures, project management or information analysis
* Ability to use Microsoft Office applications with above average capability with Word,Excel, and PowerPoint
* Ability to communicate effectively at a range of levels including Clinical Directors, Practice staff and colleagues. Skilled in negotiating networking and persuasive skills
* Skills for communication on complex information and administrative matters, requiring developed interpesonal and oral/written communication skills including ability to pull together comprehensive draft reports, data and letters
* Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales
* Excellent time management skills with the ability to reprioritise
* Educated to degree level in relevant subject or equivalent level of experience of working at similar level in specialist area
Experience
* Experience of managing teams
* Experience of minute taking
* Experience of diary management
* Experience of supporting and managing projects to ensure they meet financial targets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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