We are looking for an Infrastructure Engineer & Support Specialist to join our IT team based at our Westerham site. This is a permanent, full-time, on-site position.
You will work closely with business stakeholders to deliver projects, support end-users, and ensure the smooth running of our networks, servers, and key technology platforms. This is a hands-on role where no two days are the same, from providing 1st and 2nd line support, to managing infrastructure, to driving forward key improvements across our systems.
What You Will Be Doing
* Supporting all IT Infrastructure, Networks, and Operations across the EMEAA business.
* Managing IT assets, including building equipment to required standards.
* Providing 1st and 2nd line technical support to end-users, resolving hardware, software, and network issues.
* Troubleshooting across multiple operating systems (Windows, Linux, macOS).
* Assisting with employee onboarding (workstation setup, email configuration, training).
* Supporting cloud-based services and business-critical applications.
* Deploying software updates and patches.
* Documenting solutions and maintaining knowledge bases for improved support.
* Designing, deploying, configuring, and maintaining infrastructure (servers, networks, storage, cloud environments).
* Managing virtualised environments and ensuring system performance.
* Keeping systems secure with regular patches and updates.
* Escalating complex issues to senior teams when required.
What You Will Already Have
* Microsoft Server Certification (installation, Active Directory, remote admin, security).
* Knowledge of Network Switching fundamentals.
* Strong experience with Windows OS (10/11) and the Microsoft 365 Suite.
* Troubleshooting skills across hardware, software, networking, and cloud.
* Experience administering Windows, Linux, and macOS.
* Familiarity with ticketing systems (JIRA, ServiceNow) and ITSM/ITIL practices.
* Knowledge of monitoring tools (Nagios, Zabbix, Prometheus).
* Experience with Active Directory, Group Policy, LDAP, SCCM, Intune.
* Strong knowledge of VLANs, Firewalls, Fortinet, V-Centre, Backup solutions, Phone systems, Print Server, and Anti-virus.
* Excellent problem-solving, listening, and multitasking skills.
* Calm under pressure with strong teamwork and communication abilities.
* Degree in Computer Science (or related field) with 5+ years IT infrastructure experience.
Our Core Competencies
* Cultivates Innovation: Always remain curious.
* Active Learner: Grow your capability at every opportunity.
* Collaborates: Share skills and knowledge across teams.
Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.
In addition, Aqualisa completes our portfolio with its market-leading digital showering technology.
Our brands are united by a belief in design, innovation, and craftsmanship, leading to beautiful and high-quality products.
With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow.
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