Admissions and Support Officer
Application Deadline: 23 February 2026
Department: Central Admissions
Employment Type: Permanent - Full Time
Location: Sandwell College
Compensation: £24,408 - £28,278 / year
Description
Join our dedicated Admissions Team as an Admissions Support Officer and help us deliver a smooth and welcoming admissions experience for every applicant. This is a permanent full-time, with the opportunity to make a real impact.
Key Responsibilities
* Provide excellent customer service to potential learners, staff and visitors.
* Process applications efficiently and accurately, ensuring data is entered and maintained to a high standard.
* Liaise with curriculum teams to organise interviews and support applicants throughout their journey.
* Support key College events including open days, interviews and enrolment.
* Assist with general administrative tasks including post handling, reception duties, and switchboard cover.
* Handle financial transactions in line with College procedures.
* Maintain confidentiality and comply with all College policies, including Health and Safety and Data Protection.
Skills, Knowledge and Expertise
We're seeking applicants who have:
* Strong communication and interpersonal skills, with the ability to provide excellent customer service.
* Previous experience in an administrative or reception-based role (preferably in education or customer service).
* Good IT skills, including proficiency in Microsoft Office applications.
* The ability to work well as part of a busy team and manage multiple priorities effectively.
* A positive attitude, flexibility, and attention to detail.
Benefits
Top-Tier Salaries – We offer sector-leading pay with some of the most competitive salaries around
Unbeatable Time Off – Enjoy 35-50 days of annual leave, plus 8 bank holidays AND extra time off at Christmas – because work-life balance is essential
Fast-Track Your Career – Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed
Cycle to Work Scheme – A healthier, greener, and more cost-effective way to commute
Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more
Fitness Perks – Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best
Generous Pension Contributions – We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non-teaching roles
Retail & Travel Discounts – Unlock exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount
Free Will Writing – We've got your back with professional support for your future planning
Free Flu Vaccine – Stay healthy and protected at no cost to you
Wellbeing Support – Access confidential counselling services and wellness platforms to support your mental and emotional health
We Celebrate You – We recognise and appreciate your hard work with awards, recognition events, and celebration days throughout the year.