Security Officer – Mitie Cleaning & Hygiene Services
Join to apply for the Security Officer role at Mitie Cleaning & Hygiene Services.
Overall Purpose
To patrol the shopping centre and respond to any security, customer service, health and safety issues as they arise. Assisting customers with any queries and dealing with car park related matters as and when they occur.
Job Specification
* Start time: 12:00
* Finish time: 00:00
* Hourly Rate: £12.66
* Shift Pattern: 4 on 4 off
* Holiday Entitlement: 20 days
* Breaks: 3 x 30 minute paid breaks
Candidate Profile
* Front line SIA Door Supervisor Licence (Essential)
* SIA CCTV Licence (desirable)
* First Aid Certificate (desirable)
* Flexible with working times
* Excellent time keeping
* Experience of working in a team as well as working on your own
* Proactive and professional approach to security
* Excellent customer service skills
* Excellent communication skills, both written and oral
What is expected of a security officer during shift
* Locking/Un-locking of site
* Dealing with car park issues
* Handling emergency situations professionally as they occur
* Assisting customers whilst in the premises
* Patrolling shop floor searching for hazards
* Fire marshalling
* Managing First Aid incidents
Job Overview
* To protect our customer's property, people and/or assets by providing security services in line with the site’s published Assignment Instructions.
* Deliver results that meet and/or exceed Key Performance Indicators / Service Level Agreements.
* Engage in continuous learning and training to support self‑development.
Main Duties
Operations
* Ensure compliance with all policies, legal and regulatory requirements.
* Complete all tasks and duties as specified in the Assignment Instructions.
* Review the Assignment Instructions and suggest improvements where appropriate.
* Wearing the required front‑line licence and CCTV PSS SIA Licence at all times and renewing licences as required.
* Follow instructions and procedures without unnecessarily challenging authority.
* Work systematically and maintain order.
Training
* Complete all required competency training.
* Engage in continuous professional development as directed by the Security Account Manager.
* Renew licences 16 weeks before expiry.
Security and Health & Safety
* Report any health and safety hazards immediately.
* Remain alert to threats or changes and take appropriate action.
* Use common sense and initiative; involve others if situations become threatening.
* Maturely handle difficult customers and maintain professional conduct.
* Complete detailed notebook entries for incidents.
* Maintain schedule and commitment to Mitie and the client.
* Ensure check calls are carried out as scheduled.
* Call emergency services (or Communication Centre) to report all incidents.
What We Are Looking For
* Previous Security Experience
* SIA License
Benefits and Support
Our market‑leading flexible benefits scheme supports your lifestyle. We offer a virtual GP, financial wellbeing assistance through our Salary Finance scheme, and access to a wide range of benefits via our Choices platform (dental, dining, coffee clubs, technology products, etc.). You also receive high‑street discounts, a cycle‑to‑work scheme, life cover, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.
We award employees with Mitie Stars for hard work and offer cash prizes, including the potential to win £10,000. Career progression is a priority, with ample training and development opportunities.
Our recruitment process is inclusive. If you have a disability or long‑term condition that requires reasonable adjustments during the recruitment process, please let us know by emailing us.
Since 1987, Mitie’s 76,000 employees have delivered facilities management worldwide. We are the UK’s leading professional services company, serving clients in banking, government, hospitals, education, and more.
Join our Mitie Team
Together our diversity makes us stronger.
* Apply Now
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