Mortgage Portfolio Manager
Department: Retail Banking
Division: Supervision, Policy and Competition (SPC)
1. Salary: National (Edinburgh and Leeds) ranging from £74,900 to £91,000 and London £82,300 to £100,000 (salary offered will be based on skills and experience)
2. This role is graded as: Manager – Regulatory
3. Your recruitment contact is Steve Christopher via k. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.
About the FCA and Team
We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of UK finance services.
SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). The Retail Banking Directorate oversees supervision and policy for UK retail banking and mortgages, driving better outcomes for consumers including those with vulnerabilities - through firm-specific, sector-wide and event-driven work, with a strong focus on fairness, affordability and consumer protection.
Role Responsibilities
4. Lead a data driven, strategic portfolio approach to supervising mortgage firms, using insight and sector knowledge to improve market integrity and improve outcomes for millions of UK consumers
5. Oversee case-specific investigations, stepping into complex issues decisively and making timely, clear decisions that protect consumers and promote fair markets
6. Empower a diverse team to thrive by setting clear expectations, raising performance standards and creating an environment where colleagues have support, motivation and opportunities to grow
7. Navigate people challenges with care and confidence, coaching colleagues through change, building capability and promoting a culture of accountability and shared results
8. Contribute to the division’s leadership team by bringing a positive, collaborative outlook that enhances collective decision making and advances cross FCA initiatives
9. Build trusted, long term relationships with senior stakeholders in firms and trade bodies, representing the FCA with credibility and promoting constructive engagement
10. Ensure high quality delivery of Directorate wide and FCA wide priorities, bringing operational discipline, resource awareness and continuous improvement to daily work
11. Promote inclusive leadership by supporting knowledge sharing, mentoring and a team culture grounded in collaboration, wellbeing and results that align with FCA values
Skills Required
Minimum:
12. Extensive management experience in leading high performing teams within a fast-paced environment, with a strong record of operational excellence
13. Demonstrable experience in designing and delivering effective strategies to identify and mitigate consumer harm, with the ability to influence and engage senior stakeholders
14. Proven experience in either financial services, financial regulation and/or the mortgage sector
Essential:
15. Experienced decision maker who assesses evidence, weighs options and articulates clear, well-reasoned recommendations
16. Able to handle unexpected change and professional, with the ability to adjust working style and stay effective through change and uncertainty
17. Skilled at building constructive relationships, securing support from firms and trade bodies for the FCA’s conduct objectives
18. Effective personal impact, able to persuade with credible arguments and challenge respectfully when needed
19. Effective at managing competing priorities in a resource-constrained environment, showing persistence and focus
20. Solid understanding of business models and how wider economic conditions shape firm behaviour and risks
21. Committed to inclusion and respect for the diverse cultural, social and academic backgrounds across the organisation
Benefits
22. 28 days annual leave plus bank holidays
23. Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors)
24. Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
25. Private healthcare with Bupa, income protection and 24/7 Employee Assistance
26. 35 hours of paid volunteering annually
27. A flexible benefits scheme designed around your lifestyle
For a full list of our benefits and our recruitment process as a whole visit our benefits page.
Our Values and Culture
Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.
If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.
We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.
Disability Confident: our hiring approach
We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.
Useful Information and Timelines
Timeline:
28. Job advert closes: Sunday 12th April 2026 (midnight)
29. CV Review/Shortlist: 14th April 2026
30. Interviews: w/c 20th April 2026
31. Manager Psychometric Assessment w/c 27th April 2026
Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.