Lloyds Banking Group - Customer Support - Weston Super Mare
JOB TITLE: Customer Support
LOCATION: Weston Super Mare, working across Lloyds and Halifax branches within reasonable distance.
HOURS: 35 hours a week, including Saturdays
WORKING PATTERN: Full-time
SALARY:£25,000 increasing to £25,750 after 6 months in role. Potential to reach £30,750 at highest skill level.
About this opportunity
You’ll begin your journey in one of our branches, providing face‑to‑face support to customers and develop within an inclusive organisation focused on putting people first.
Over time, opportunities to transition into roles such as remote support, phone/call centre, digital channels or specialist areas including Digital, Operations, Fraud and Financial Planning will be available.
Grow Your Career with Our Skill Progression Framework
All new colleagues spend a minimum of 12 months in a customer service role, mastering new skills and earning accreditations. This foundation supports exploration of career opportunities across the Group.
What you’ll need
* People person – honest, genuine, caring about helping customers with their finances (no previous experience required).
* Build relationships quickly to provide a fantastic experience.
* Empathy, integrity, and patience to resolve queries.
* Commitment to deliver on promises and exceed expectations.
* Teamwork and collaboration with colleagues.
* Homeworking criteria if in a hybrid location (quiet private room, stable internet).
About working for us
We are committed to inclusion and diversity, offering programmes such as menopause health packages and a Working with Cancer initiative.
We are disability confident – reasonable adjustments can be arranged.
Benefits
* Generous pension contribution up to 15%
* Annual performance‑related bonus
* Private medical benefit with BUPA
* Discounted shopping and lifestyle benefits
* 22 days holiday (increasing over time) plus bank holidays
* Wellbeing initiatives and generous parental leave policies
* Salaries reviewed annually on 1 April
Seniority level
Entry level
Employment type
Full‑time
Job function & Industry
Finance · Banking
Apply today and find out more. (Roles may generate high interest and close early, so don’t miss out.)
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