Dereham
Service
Full time
Fixed Term Contract
We are currently recruiting a Service Advisor (Maternity leave cover) for our Dereham branch to advise customers in relation to their vehicles' service and repair needs, handling all enquiries and ensuring all issues are resolved in a timely manner. Previous experience in this role is not essential as full training will be given.
This role is to cover maternity leave up to 12 months.
The Service Advisor will keep customers up to date on the status of work being carried out, pricing any additional requirements notified by the technician and relaying this to the customer, answering any questions regarding technical problems, warranties, services and repairs.
Working closely with the Aftersales Manager and Technicians, the Service Advisor will demonstrate high levels of professionalism and exceptional customer service at all times to ensure a positive experience whilst maintaining customer retention.
We are looking for the following…
* Experience of delivering exceptional customer service
* Excellent interpersonal skills with the ability to build relationships
* Strong organisational skills and an eye for detail
* Competence in Microsoft packages
* Flexibility to work long hours including weekends on a rota basis
As a family owned business we have strong values. You will be expected to represent our family values of: Professional, Trust, Respect, Caring and Together, through your own behaviour, every day.
In return we offer the opportunity of a competitive salary + bonus.
If you feel you can meet the challenge of this exciting and rewarding role, please complete your details below:
Why Work For Us?
Thurlow Nunn is a family-owned, people-driven business which has been established for over 145 years. Our team of nearly 400 employees, span a variety of roles, across 11 sites throughout Norfolk, Cambridgeshire, Suffolk, Milton Keynes and Bedfordshire.
Whether your passion is sales, aftersales, customer service or another area, what's really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.
If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.
Salary
Competitive + bonus scheme
Hours
Monday to Friday 8.00am to 5.30pm, 1 hour for lunch. 1 in 3 Saturdays 8.00am to 1.00pm
Benefits
• 31 days annual leave (including bank holidays)
• Pension scheme
• Life assurance
• Free RAC breakdown cover
• Cycle to work purchase scheme
• Preferential parts, service and labour rates
• Discounts on new and used vehicles
• Aftersales discounts
• Access to health and wellbeing support services
• Free refreshments
• Employee discount platform
• Recruitment Referral Incentive Scheme
• Employee Assistance Programme (EAP)
Closing date