The Support Officer will configure and install (or arrange delivery of) a range of care technologies (including telecare and telehealth) to support people to live independently and maintain health and wellbeing.Please see employer website for full job details & person specification.
Responsibilities
* Respond effectively and efficiently to allocated client service referrals, within agreed timeframes.
* Listen with empathy and understanding to the needs of the individual requesting the service and provide advice to the client, nominated carers, and nominated housing or health and social care staff on how the technology available can support clients.
* Configure and programme technology solutions for individual clients accurately and appropriately, completing tests to ensure functionality.
Skills and Qualifications
* Minimum 1 year’s practical experience of frontline customer service.
* Ability to communicate effectively with individuals, demonstrating a sensitive and empathetic approach to individual circumstances.
* IT literate with experience in the use of Microsoft Office packages including Excel.
* A current full driving licence and access to a suitable form of transport.
Vacancy ID 1730414 Job ref. FHA04263 Job Sector Telecommunications Area Co Down Location Holywood Salary £24,790 (SP5) to £25,992 (SP8) per annum No. vacancies 1 Contract Type Permanent Weekly hours 37 Published date 19/08/2025 Closing date 01/09/2025 Worktime To be confirmed #J-18808-Ljbffr