The Billing Analyst reports to the Senior Billing Analyst. The position holder is responsible for ensuring invoices are billed accurately and timely, managing and resolving queries in conjunction with the Sales ledger team and the wider business; some of these include, pricing, rates and start and end dates queries - some of which are of a complex nature. There is also a requirement to fulfill other ad hoc day-to-day duties in order to ensure effective, efficient and accurate financial operations, whilst complying with company policies and procedures to ensure that a high level of customer service is upheld at all times. Job Purpose The Billing Analyst will be part of our Billing Team. The objective of the role is to support and help improve efficiency, to ensure invoices and credit notes are accurate and produced on a timely basis. Accountabilities · Review and manage placements in the billing database · Ensure accurate and timely billing across all Group Companies · Review and process manual credit and debit requests · Maintain the manual request files · Liaise with the Accounts Receivable Team · Other ad hoc tasks as may be required by the Billing supervisor, the Head of Transactional Finance or the wider Finance team Personal Characteristics · The ability to work under pressure, maintain professionalism and prioritise work demands · To be able to work efficiently · Organised · Adaptable · A good communicator · Resilient - relishes a challenge, is not afraid of hard work · A team player with willingness to help others and go above and beyond their formal role Experience and Skills Required Essential · Intermediate Excel - including VLOOKUP Function and Pivot tables · Order and pricing management · Knowledge of Billing processes · Accurate data entry · Ability to complete duties in line with challenging deadlines · Attention to detail and confidence in highlighting any discrepancies · Good communication skills · Builds relationship quickly to deliver results Desirable · Sales Ledger experience · Experience with NHS/Public sector customers · Microsoft Dynamics and Cold Harbour · AAT/Accounts experience Key Contacts Internal · Accounts Receivable · Sales/business development teams · IT support · Site Administration staff External · Cold Harbour support · IT Labs The job description is subject to change as the role evolves. · With at least two years of general billings, accounts or admin experience, you thrive in fast-paced environments. · This role also requires a high attention to detail and the ideal candidate would have effective organisations skills with the ability to prioritise. · It is expected that you have intermediate to advanced Excel skills. · Working knowledge of billing principles and processes is desirable. Experience and Skills Desirable · ICM or AAT qualified working towards qualifications. · Credit control experience with NHS/Public sector. · Coldharbour experience with Income Processing