SaaS Cloud Service Delivery Manager
£80,000
A global leader in banking technology, delivering core platforms and modular cloud solutions that enable financial institutions to modernise and offer next-generation, AI-enhanced services.
The Role
Responsible for the delivery of SaaS Cloud Services to customers across the Americas. The role manages technical operations, customer support, and cross-functional teams working across private/public cloud, SaaS, and IaaS environments. Strong technical, leadership, and stakeholder management skills are essential.
Key Responsibilities
* Act as a customer advocate while ensuring high-quality service delivery.
* Lead incident, change, and disaster recovery activities.
* Coordinate delivery activities, scope changes, and resource allocation.
* Mentor and manage technical teams.
* Ensure compliance with cloud security, regulatory, and ITSM standards.
Skills & Experience
* Deep technical expertise in cloud (Azure/AWS certification preferred).
* Strong leadership and stakeholder management skills.
* Knowledge of ITSM, IT security frameworks, and financial services compliance.
* Ability to manage complex contracts and technical discussions.
* Experience with JIRA or similar tools.