Join a Fast-Growing, Award-Winning Team in the Credit Hire Industry! Position: Claims Support Administrator Location: Uxbridge | Hybrid Working: 3 Days Office / 2 Days Home Hours: Monday to Friday, 8:00 AM – 4:30 PM (37.5 hrs/week) Are you friendly, driven, and ready to grow your career in a fast-paced, people-focused environment? This is your chance to be part of a dynamic company that prides itself on delivering top-tier service to its customers—while also offering a genuinely great place to work. Why Join Us? We're a leading name in the credit hire industry, known for our innovation, excellent client care, and collaborative culture. We invest in our people and offer clear pathways for development and progression. What You'll Be Doing: As a Claims Support Administrator, you'll play a vital role in supporting our claims handlers and ensuring the smooth progression of customer claims. No two days are the same! Be the friendly first point of contact—answering and directing inbound calls and emails Follow up with customers for required documents (e.g. vehicle damage images) Support the claims team with investigations (e.g. contacting witnesses, sending statements) Liaise with partner companies and process regular updates Manage inboxes and update case files accordingly Submit and follow up on insurance invoices, with accuracy checks Chase outstanding payments from insurers professionally via phone and email What We're Looking For: Excellent phone manner and a strong commitment to customer service Confident communication skills, both verbal and written Tech-savvy: comfortable navigating systems and handling data A team player with a proactive, ‘can-do' attitude Keen eye for detail and ability to spot and correct errors Why Join Us? Dynamic and supportive team environment Opportunities for professional growth and development Competitive salary and benefits package Chance to make a real impact in a key area of the business Fantastic Salary between £24,500-£26,000 *Experience dependent Monday-Friday only 9am- 5pm Hybrid working model. Free parking on site Health Assured Employee Assistance Programme (EAP) Private Medical Insurance 25 days of holiday plus Bank Holidays Life Assurance (x4 salary) Pension Monthly McDonalds breakfast Company Events This is more than just a job—it's a chance to grow with a company that values its people as much as its performance. If you're ready to bring your energy, enthusiasm, and passion for service to a rewarding new role, apply today!