Summary Great opportunity to work in finance/business administration. You will be responsible for ongoing client communications, client interaction and a wide range of administrative duties across all departments. Wage £13,741 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday- Friday 9.00am- 5.00pm 35 hours a week Start date Monday 1 September 2025 Duration 1 year 1 month Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Duties and responsibilities to include: Account support including diary management Client communications/interaction via telephone Email, or mail as appropriate Receive and make telephone calls Receive and send emails Ensure client information is up to date Act as first port of call for all incoming calls and/or taking accurate messages Help welcome visitors to the office, i.e. show them to the board room and provide refreshments Managing files Eventually move onto responding to day-to-day queries from clients relating to non-advice issues Additional administrative duties Where you'll work Westdrive Space 100 Avenue West Skyline 120 Business Park Great Notley CM77 7AA Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. College or training organisation DAVIDSON TRAINING UK LIMITED Your training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Your training plan Full on-the-job and off-the-Job training will be delivered supported by our Training Provider - Davidson Training UK Ltd All training will be carried out within the workplace during working hours Business Administrator Apprenticeship Standard Level 3 Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent) Full training will be given leading to a recognised Business Administrator Apprenticeship Standard Requirements Essential qualifications GCSE or equivalent in: English (grade 4-9 or AC) Maths (grade 4-9 or AC) A Level or equivalent in: Any (grade A*, A, B, C, D or E) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Organisation skills Team working Good level of spoken English Good telephone manner Demonstrate independence Good knowledge of Microsoft Personable Self-motivated Proactive Thinking outside the box Mature attitude Interest in financial services Other requirements For this role we are looking for an 'A Level' graduate. Due to transport links it would be an advantage if you can drive or live within walking/cycling distance of the office. Poor grammar and spelling could result in the employer rejecting your application. About this company Chapel Wealth Management has two decades of knowledge and experience, giving clients the confidence that their financial goals and aspirations are in safe hands. We are committed to nurturing long-term relationships with our clients and have built an enviable reputation on the quality of our advice and reliability of our service. https://www.chapel-wealth.co.uk/ (opens in new tab) After this apprenticeship One of our previous Apprentices is now the Operations Manager. Full-time position subject to successful completion of the apprenticeship. With great opportunities for development within the organisation and financial services. Ask a question The contact for this apprenticeship is: DAVIDSON TRAINING UK LIMITED Gemma Barr gemmabarr@davidsontraining.com 07399586723 The reference code for this apprenticeship is VAC1000327859.