Join to apply for the Store Colleague - Metro Centre role at JD Sports Fashion.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni‑channel retailer of Sports Fashion, Outdoors and Gyms. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019. We want to be the leading global omnichannel retailer in the sports and outdoor industry.
Role Overview
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities
* Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
* Drive and exceed sales targets by utilizing in‑store devices, offering the full product range, and maximizing opportunities for add‑on sales.
* Maintain high visual and merchandising standards by ensuring the shop floor is clean, well‑stocked, and displays are organised according to brand guidelines.
* Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
* Upsell and cross‑sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well‑organised and appealing.
* Address and resolve customer queries in a professional manner.
* Work closely with other sales assistants and team members to achieve store targets.
Role Objectives & KPIs
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive all additional KPIs including units, conversion, ATV, UPT.
* Achieve upselling or cross‑selling targets.
* Maintain a high Net Promoter Score.
* Ensure all stock on the shop floor is fully replenished.
Skills and Experience
* Positive attitude towards a fast‑paced, customer focused retail environment.
* Ability to view challenges as opportunities for personal and career development.
* Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
* Company discount of 25 % off a large number of products in‑store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
* Access to counselling services, digital health and well‑being advice through our benefits platform (TELUS Health).
* Health cash plans.
* Wide range of internal development courses to support personal and professional development.
* Access to apprenticeships & accredited qualifications – earn while you learn and gain nationally recognised qualifications (England only).
* Discounted gym memberships at JD Gyms.
* Access to colleague networks to share lived experiences and support initiatives that drive positive change.
* Opportunities to volunteer and contribute to JD Foundation.
* Employer engagement forums to help influence positive change.
* Incremental holiday allowance.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Sales and Business Development
Industries
Retail
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