As Strategy Lead, you will be based within the Strategy team reporting to the Head of Strategy. The Strategy Team sets the long-term direction for the Valuation Office Agency across its three strategic objectives: providing trusted valuations efficiently; delivering an excellent customer experience; and being a great place to work. We work with policy, operations, and central functions to define and prioritise the Agency's short-term, medium-term, and long-term aims. We gather and analyse data to deliver evidence-based propositions on how to achieve these aims, as well as solutions for complex challenges. We set out appropriate designs and implementation approaches, translating them into actionable plans.
The Strategy Team sits within the broader Strategy and Transformation Group, working across all aspects of the Agency to provide teams with structure and expertise to develop and land transformation successfully. We ensure alignment between major programmes and smaller transformation projects by providing a holistic view of the Agency.
As Strategy Lead, you will initially be responsible for the VOA's Customer & Channel Strategy, taking forward our refreshed Customer Strategy to ensure our daily activities and transformation plans deliver our customer's priorities. You will collaborate with operational, data, customer experience, communications, and transformation colleagues to embed the customer's strategic priorities and channel hierarchy into the broader Agency. The role involves high levels of senior engagement and stakeholder management. It will also include leading and supporting broader strategic elements of the VOA's transformation and programme work, mainly focused on improving operations or customer experience.
Strategy Lead - Key Responsibilities
* Owning the Customer & Channel Strategy—ensuring ongoing customer-related VOA activities align with strategic principles and remain relevant to customer and stakeholder groups.
* Leading Strategy Development—defining strategic ambitions, developing business cases, driving strategic analysis, and establishing steps for strategy delivery.
* Transitioning into Design and Delivery—refining roadmaps, testing strategic assumptions, conducting cost-benefit analyses, and working closely with design, delivery, and operational teams to ensure work packs and ownership are clear; maintaining strategic vision throughout phases.
* Providing Ongoing Strategic Support—contributing to investment cases, portfolio assessments, and annual business plans.
* Stakeholder Management—identifying key stakeholders and developing effective relationships for collaborative strategy development.
* Building Strategic Capability—developing personal and team strategic skills to enhance overall capability.
The VOA is a Disability Confident employer, offering interviews to applicants declaring a disability who meet the minimum criteria. For details, please visit our website.
The Valuation Office Agency (VOA) is the public sector's property valuation expert, vital for collecting over £60 billion in revenue annually, supporting communities across England and Wales. We value professionalism, integrity, respect, and innovation. We foster a collaborative, supportive environment that encourages growth and development, empowering colleagues to succeed at every career stage.
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