To provide advice, information and support to parents of children with SEND regarding home‑to‑school transport options.
Responsibilities
* Advise parents and carers on available home‑to‑school transport options.
* Support families with initial transport applications and during EHCP reviews.
* Work with the Passenger Transport Team to assess individual needs and recommend appropriate transport solutions.
* Work with parents, carers and education settings to create a pipeline of suitable trainees for Northumberland County Councils Independent Travel Training team, contributing to Preparation for Adulthood.
* Work with schools, SEND teams, Inclusion Services and NIES to provide the information required for informed transport decisions.
* Contribute to drafting and reviewing documents, guidance and policy related to home‑to‑school transport.
* Maintain accurate case notes and records of communication with families, schools and professionals.
* Flag safeguarding concerns to Children's Social Care, particularly where transport issues impact educational access.
Qualifications
* Recognised qualification in Education, Social Work or Teaching at Level 3 or above (or significant and demonstrable relevant experience).
* Strong understanding of the SEND Code of Practice, Children & Families Act, DfE Home to School Travel guidance, and Northumberland's Local Offer.
* Proven experience working with vulnerable children and young people with additional needs, including supporting and advising parents.
* Experience dealing with challenging behaviour and emotionally demanding situations involving children, young people and families.
* Ability to manage time effectively, prioritise tasks and meet deadlines under pressure.
* Confident in using computer‑based information systems and Microsoft Office applications.
* Demonstrates tact, diplomacy, sensitivity and professionalism, especially in stressful situations, with the ability to negotiate and advocate effectively.
* Strong communication and interpersonal skills.
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