Overview
The post holder will provide excellent customer service via telephone, email and in person with trust colleagues, external candidates and on occasion patients to advise on training requirements, book training and help to answer resuscitation related queries or to refer on to one of the Resuscitation Officers.
The post holder will manage the day to day administration workload and facilities of the department including answering the telephone, responding to emails, arranging meetings and taking minutes, arranging room bookings for training courses, stock management and ordering, managing the diary of the Resuscitation Department and Resuscitation Lead, maintain and manage the booking of candidates onto resuscitation courses and prepare and distribute course materials to candidates in a timely manner.
The Post holder will be responsible for data entry and record keeping of the training undertaken by HDFT staff using the Learning lab system to create courses, book staff when applicable, update registers and run reports to monitor resuscitation training compliance. The post holder will use Microsoft office to produce reports, documents and audit information for the Resuscitation Department and the wider trust. The post holder will undertake audit and necessary work to maintain and update the department's health and safety requirements.
Responsibilities
* Utilises excellent friendly interpersonal skills to deal with enquiries from both internal and external agencies over the telephone, email and face to face, prioritising calls/emails to ensure all responses are timely and reflect the high quality resuscitation service we aim to provide
* Ensures all enquiries are dealt with in a professional and efficient manner
* Responds sensibly to situations where candidates may be upset or when anxious or distressed patients/relatives contact the department to discuss resuscitation or ReSPECT/ DNACP
* Refers to the training needs analysis for resuscitation training to ensure that colleagues are booked on the appropriate resuscitation course
* Use computerised course booking systems to input training data to record and regularly provide accurate information on course attendance/non-attendance.
About HDFT and values
At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!
* A supportive culture so colleagues can bring their whole selves to work.
* Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
* Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
Please note:
* Due to high levels of interest, posts may close early if we reach a sufficient number of applications
* Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
* Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
* All job offers are subject to satisfactory pre-employment checks.
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