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Location - Heathrow, 5 days on site (Circa 8.30am - 5pm)
Salary - up to £24,000, 1-year fixed-term contract
Role
Fantastic opportunity to join an international company working on their ICT Helpdesk at the head office near Heathrow. You will support a user base of circa 400 alongside a support team in Essex. As a self-starter, you can work independently, use initiative, and be the first point of contact at the Heathrow site. The role is predominantly 1st line support, with opportunities to develop and progress with the latest technologies.
Key Responsibilities:
1. Log and manage help desk calls, ensuring relevant issues are raised with the ICT team.
2. Primarily assist users within the Heathrow office.
3. Diagnose issues and collaborate with the ICT team to resolve them.
4. Manage hardware builds for PCs and laptops, ensuring compliance with company policies.
5. Log issues (software/hardware) with suppliers and manage calls.
6. Work with suppliers to obtain the best prices and manage orders.
7. Assist the ICT team with investigating issues, projects, and new technologies.
8. Manage corporate mobile devices and link them to corporate systems.
9. Manage changes to the local 3CX phone system.
10. Manage hardware for new starters, spare equipment, and update asset lists.
11. Occasionally work out of hours to support projects or resolve issues if required.
12. Perform any other delegated tasks as assigned by your supervisor.
13. Proficiency in Microsoft Office, Windows clients, Microsoft Windows, Internet Explorer, and antivirus & firewall software.
14. Ability to work well independently and within a team.
15. Keen to learn new skills and increase knowledge.
16. Excellent communication skills, both written and verbal.
17. Minimum 1 year experience in a help desk environment.
18. Investigative and problem-solving skills.
19. Experience setting up hardware (PCs, laptops, printers).
20. Good organizational skills.
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