Role: IT Support Technician Location: Helston Type: Contract role Must have Active SC Clearance • Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract • Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract • Effective Management of disposals that go through their Hub as per contract • Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns as per contract • Locker replenishments where appropriate as per contract • Highlight potential issues with service/potential service improvements to their Team Leader • Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter’s own