Do you enjoy working in sales focused roles or looking for a role in Customer Service?
Do you have the resilience and drive to excel in a target-driven environment? Do you have good negotiation skills?
If you answered yes, we have an amazing full-time opportunity for you to join our Customer Operations department in our Kings Hill office, ME19 4UA on March 2nd 2026.
Our team here at Cabot Financial has launched several well-being initiatives this year. We understand the importance of feeling valued and taking time away from the day-to-day role to feel our best. Regular events focus on your wellness, including PawTherapy, Yoga, monthly massages, fresh pastries, pizza vans, ice creams, brunches and many other fun activities.
Benefits
* Salary starting from £26,204 per annum with the opportunity to progress.
* Performance-related quarterly bonus, paid monthly – you could earn an additional £400‑£600 per month.
* Hybrid working: once competent, you can transition into hybrid working around 6‑9 months on the job.
* 30 days holiday (pro rata) including bank holidays and the opportunity to take an additional five days unpaid holiday each year.
* Discount and cash-back on hundreds of high-street shops.
* Overtime opportunities.
* Insurance – healthcare cash-back plan, travel insurance, life assurance.
* Two paid volunteering days each year.
* Employee Assistance Programme – remote physiotherapy, GP appointments, nutritionists, personal trainers, lifestyle coaches, legal support, wellbeing resources and much more.
Training & Shift Schedule
You’ll spend the first four weeks in office for training Monday‑Friday between 8:00am and 4:30pm. Once you’re ready, you’ll move into our weekly shift patterns (40‑hour per week contract):
* Week 1 – Monday to Friday 8:00am – 4:30pm
* Week 2 – Monday to Friday 9:00am – 5:30pm
* Week 3 – Monday 12:30pm – 8:00pm; Tuesday‑Friday 12:00pm – 8:00pm
* Saturday (1 in 3) – 9:00am – 1:30pm
Please note we are unfortunately unable to accommodate any holiday during the first five weeks training period.
Responsibilities
* Handling inbound and outbound dialler-based calls.
* Providing exceptional customer service via telephone.
* Confidently handling calls where you discuss difficult subjects, support vulnerable customers, and deliver solutions with care and empathy.
* Hitting your call quality standards and KPIs.
* Tailoring affordable repayment plans to manage their debts, helping customers on the road to financial recovery.
Requirements & Eligibility
* Successful candidates will undergo a basic credit check and criminal background check.
* We are unable to proceed to interview stage if a CCJ, IVA, two defaults or more, or bankruptcy appears on a credit file.
* You must have full right to work in the UK and be over 18 years of age.
Diversity & Inclusion Statement
Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.
Seniority Level
Not Applicable
Employment Type
Full-time
Job Function
Other
Next Steps
If this sounds like you and you have what it takes, come and join our rapidly expanding company! We are looking for people to interview with us ASAP.
#J-18808-Ljbffr