JOB ADVERT: Sales/Service Administrator – Fire & Security
SGD Group | Cardiff, UK
About Us
SGD Group is a leading provider of fire and security solutions across the UK, delivering high-quality systems, maintenance, and support to commercial, industrial, and public-sector clients. As we continue to grow, we're looking for a proactive Sales/Service Administrator to join our Cardiff team and help drive our next phase of expansion.
The Role
As a Sales/Service Administrator, you will play a key part in supporting the Sales & Service Teams and ensuring a smooth, efficient process from enquiry through to delivery. You will work closely with internal departments, engineers, and customers, providing accurate documentation, quotations, and administrative support across our fire and security services.
Key Responsibilities
* Handle incoming sales/service enquiries and support the Sales/Service Teams with day-to-day administrative tasks
* Prepare and issue quotations, proposals, and sales documentation
* Maintain and update CRM systems, ensuring accurate customer and project records
* Liaise with clients, suppliers, and internal teams to schedule surveys, installations, and follow-ups
* Assist with tender submissions, pricing sheets, and sales reports
* Support order processing and ensure compliance with industry standards
* Provide excellent customer service and help resolve general queries
About You
We're looking for someone who is organised, enthusiastic, and confident working in a fast-paced technical environment.
Essential Skills & Experience:
* Previous experience in an administrative or sales support role
* Strong organisational skills and high attention to detail
* Excellent communication skills, both written and verbal
* Proficient in MS Office (Word, Excel, Outlook)
* Ability to manage multiple tasks and prioritise effectively
Desirable:
* Knowledge of fire and security systems (e.g., alarms, CCTV, access control)
* Experience using CRM or job-management systems
* Background in engineering, construction, or technical service sectors
What We Offer
* Competitive salary (based on experience)
* Full-time, permanent role based in Cardiff
* Ongoing training and development
* Friendly, supportive team environment
* Opportunity to grow within a well-established and expanding business
* This role could form part of an apprenticeship if desired.
* Salary: DOE – Negotiable
How to Apply
If you're organised, customer-focused, and ready to contribute to a company that's passionate about safety and innovation, we'd love to hear from you.
Please send your CV to
**Strictly no agencies**
Job Type: Full-time
Benefits:
* On-site parking
Ability to commute/relocate:
* Cardiff: reliably commute or plan to relocate before starting work (required)
Experience:
* Sales administration: 1 year (preferred)
* administration: 1 year (preferred)
Work Location: In person