Overview
Location: Bedlington
Hours/Contract: 37 Hours, Permanent
Join the Fixed Penalty Unit Support Services Administrator role at Northumbria Police. We are seeking a proactive individual to handle a variety of administrative and casework duties, supporting the management and processing of fixed penalty notices and collision records across the Force. You will provide advice, support and information to the public, working closely with partner agencies and stakeholders to enhance service delivery.
What you’ll do
* Input and extract data from computer systems within required deadlines in support of the flow of information between the Force, and partner/interested parties to ensure the smooth progress of offences and provision of information.
* Receive and process Information and assign to the appropriate file to ensure all files are accurate, actions are up to date and completed in a timely manner.
* Provide advice, support and information to members of the public with Fixed Penalty and collision queries, managing conflict where necessary. Converse with members of the public in person, in writing and on the phone, remaining professional throughout. Ensure accurate records of conversations are maintained and that correspondence is bespoke and well written.
* Provide advice and support to operational officers and staff regarding legislative requirements, offences and offence thresholds. Correspond with associated officers/staff, providing relevant case information and ensuring relevant legislative requirements are complied with e.g. time limits, criteria and thresholds.
* Ensure that section records and performance data are maintained utilising paper and computer systems to log information that can be retrieved when required in support of the objectives of the section.
* Make decisions re the progress of cases across the Fixed Penalty System and assessment to eligibility/legislative requirements. Prepare evidential court files and management of court submissions.
* Contribute to improving the service and support the implementation of changes to systems and procedures to progress and enhance the work of the section.
* Attend court as a witness and represent Fixed Penalty Unit in court proceedings.
* Management of high-volume mail accurately and with integrity, logging and recording appropriately as well as ensuring sufficient supplies are available/maintenance conducted and defects reported.
* Complete relevant archiving of files and associated records in accordance with retention rules and regulations, liaising with relevant service providers as required.
What you’ll bring
What you’ll bring
* Experience of working in a multi-disciplined team across a range of functions.
* GCSEs or equivalent qualification or relevant experience.
* Experience of working in a fast, complex environment, achieving deadlines and performance targets.
* Ability to work to a set framework and deliver products that meet a standard, depending on set criteria.
* Ability to achieve performance targets across a range of environments with competing priorities.
* Ability to work accurately and to timescale.
* Ability to analyse and respond to complex customer issues using expertise and knowledge.
* Ability to communicate effectively with members of the public, staff and supporting partners at different levels within an organisation.
* Confidence to deliver evidence in court effectively.
We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Harnessing these differences creates a productive environment in which everyone feels valued and their talents are fully utilised. Appointments are based on merit alone.
Interested to learn more? For further information about the role please contact Julie Johnstone 9610 via email at Julie.Johnstone@northumbria.police.uk
What we offer
* 26 days’ Leave (increasing to 30 days for 5 years+ service) plus 8 Bank Holidays.
* NHS Fleet Solutions Car Lease Scheme.
* Enhanced maternity, shared parental and adoption leave.
* Flexi time - allowing you to fit your working hours around your individual needs.
* Flexible working (we are happy to discuss options such as compressed hours).
* Agile working – option to work from home, your team zone, and spaces across the Force.
* Fantastic market-leading public sector pension scheme with up to 16% employer contribution.
* Corporate travel schemes – local rail, bus services and metro discounts.
* Access to private healthcare and eye test vouchers.
* Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets.
* Extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support
* Access to gyms in some stations.
* Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel.
* Cycle to work scheme.
* Opportunity to volunteer in local community.
Internal candidates with priority status will be given precedence for this role over other applicants.
Our application form will help us understand how your work, education and life experience has prepared you for the role of FPU Support Services Administrator with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.
The recruitment process will consist of the initial application form followed by an interview.
You can save your application and come back to it any time prior to the closing date on the advert.
We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview.
If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter). You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.
At Northumbria Police, we embrace innovative technologies to enhance our recruitment process. We understand that candidates may use AI tools to assist with their applications. While AI can be a valuable resource, we encourage applicants to ensure their submissions accurately reflect their personal qualifications, experiences, and skills. Our selection process includes thorough evaluations to verify the authenticity and suitability of all applications. We value genuine and thoughtful responses that showcase your unique strengths and perspectives.
If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.
Terms of appointment
This is a permanent role subject to a six-month probationary period.
If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Administrative and Customer Service
Industries
* Office Administration
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