Aged Care Services | Administration/Support Service, Aged Care
When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and disability services we support people throughout life’s journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.
About the role
We have an opportunity for a Business Support Officer on a permanent full-time basis. The successful candidate will report to the Operations Manager, Retirement and Community and will be responsible for ensuring all invoices and accounts are processed and will also be the first point of contact for enquiries from consumers.
About you
You’ll have a passion for providing person-centred care to clients while also having:
* Ensure accurate processing of invoices and accounts
* Respond promptly and appropriately to consumer enquiries
* Support the management of Home Care Packages (HCP), Short-Term Restorative Care (STRC), and Commonwealth Home Support Program (CHSP) programs
* Manage discharges for HCP & STRC, ensuring consumers are exited from services efficiently
* Collaborate with management to adjust fees for consumers when necessary and communicate changes accordingly
* Issue credits as needed and accurately record them
* Generate and submit reports as directed by management
* Maintain and manage the Aged Debtors monthly report
* Reconcile monthly HCP & STRC payment summaries
* Have a National Police Clearance (obtained within the last 6 months)
About the benefits
You’ll become part of an inclusive, diverse, and welcoming Western Australian organisation passionately committed to making a meaningful impact in the local community. The MercyCare Promise is focused on ensuring our people are connected and empowered to make a positive difference in the heart of our communities.
* Not-for-profit Salary Packaging options up to $18,000
* Childcare discounts for your little ones
* Options to purchase additional leave
* Career Pathways, Professional Development and Training
* Comprehensive Wellbeing Program including discounted health insurance and free flu vaccinations
Mercy Care values individuality. If you experience neurodiversity or live with a disability and would like support or accommodations to fully participate in our recruitment process, reach out to us at hr@mercycare.com.au. We would love to hear from you.
With our 175-year legacy extending back to the Sisters of Mercy, today we stand proud to make a positive difference in our local communities. We live by our values – respect, integrity, compassion, justice, excellence, and courage.
We are committed to safeguarding and protecting children, young people and the vulnerable. We invite applications from people from all walks of life, including Aboriginal and Torres Strait Islander people, and those from diverse ages, cultures, faiths, abilities, gender and sexuality.
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