Revenues Assistant needed in Stoke on Trent - Paying £21.99 per hr - Ref 5268621
Full-time, temporary position
Key Duties / Responsibilities
1. Assist in maintaining Council Tax, Sundry Debt, and Business Rates accounts, considering liability, exemptions, reliefs, discounts, payment methods, and valuations. Apply changes and authorize invoices from internal departments.
2. Take card payments using industry-standard software and understand payment card industry standards. Investigate unallocated bank payments and allocate them to the correct accounts.
3. Keep up-to-date with legislation and internal procedures related to Council Tax, Business Rates, and Sundry Debt, and stay informed of relevant changes.
4. Assist in collecting approximately £350 million annually across three debt streams.
5. Contribute to fraud prevention and detection; refer potentially fraudulent accounts to the fraud department.
6. Set up direct debits, handle sensitive financial information securely, reconcile banking reports, and contact customers regarding payments.
7. Check and send swipe card reports to external providers.
8. Manage billing exception reports and rebill accounts as needed.
9. Handle notifications of deaths via 'Tell us Once' or the Death List, updating accounts accordingly.
10. Trace debtors who have absconded using internal and external systems.
11. Identify debts for write-off using the correct codes.
12. Assess and process refunds.
If interested, please email your CV to verity@essentialemploy.co.uk quoting the reference number.
Essential Employment acts as an Employment Business for this vacancy and is an Equal Opportunities Employer.
All roles may require pre-employment checks, including references. Please be prepared.
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