About Atrium Hotel
An amazing opportunity for a Night Team Member to join the Atrium Hotel Heathrow team. Atrium Hotel Heathrow has 573 ultra-chic rooms, exceptional dining, spacious event venues, and a full wellness suite, we offer everything you need for a restful, refined stay in London.
Relax in meticulously designed rooms crafted for comfort. Recharge in our serene wellness facilitiesfeaturing a swimming pool, sauna, and jacuzzidesigned to refresh body and mind.
At Atrium Hotel, impeccable service and warm hospitality ensure your experience is seamless from check-in to departure. Discover your perfect home away from homejust moments from the airport.
About the Night Team Member Role
We are currently recruiting for a Night Team Member. In this role you would be expected to provide a highly specialised service to our guests during the night. Night shift will be based on a roster basis.
The successful candidate will provide a warm welcome to residents when they arrive;
Duties include late check in/outs, answering phone calls, directing phone calls, take messages and inform the right department;
Ensure that the hotel's credit policy is adhered to at all times and night audit is run accordingly.
Take advance reservations when the Reservations office is unable to do so.
To ensure accuracy and efficiency in posting all transactions and in the handling of all funds including cash, payment for city ledger, card payments, and monitoring of pay masters which may affect the audit, etc.
To balance the days postings, receipts, cash and credit card payments to the computer print outs at the end of the shift and operate the computer with its automatic Night audit system to produce balanced daily results.
Handle customer complaints
To attend company training when required
To be flexible and a team player
To adhere to Health & Safety requirements
About you
Successful candidates must have:
Excellent customer service skills and experience
Ability to remain calm, organised, and professional during busy or unexpected situations
A positive, proactive, can-do attitude when handling tasks and guest requests
Confidence in working independently during night shifts
Basic IT skills and attention to detail
Reliable to multi task and happy to undertake duties outside of the normal job description
It would be an advantage if you have previous experience of carrying out the night audit function on Opera PMS.
If this sounds like you, please do not hesitate to apply.
Benefits
Discounted stay at company's hotel-subject to availability
Food and Beverage discount
Company Pension
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