Salary: £25,000 – £27,000 per annum (DOE) Contract: Full-time, Permanent The Opportunity We’re seeking a motivated and detail-focused Credit Controller to join a friendly and supportive finance team based in Mansfield. This role plays a key part in ensuring timely payment collection, maintaining healthy cash flow, and supporting the smooth running of financial operations. Key Responsibilities * Monitor customer accounts and follow up on overdue invoices * Contact customers via phone, email, and post to recover outstanding payments * Resolve billing queries and disputes in a professional manner * Keep accurate and up-to-date records of communication and payments * Produce regular reports on debtor balances and cash collections * Liaise with internal teams (Sales, Customer Service, etc.) to resolve account issues * Recommend escalation or legal action for persistent bad debts * Process card payments and manage accounts on hold * Allocate receipts and handle write-offs when necessary * Provide general support to the wider finance team About You * Previous experience in credit control, debt recovery, or a similar finance/customer service role * Confident using accounting software (e.g., Sage, SAP, QuickBooks) * Competent in Microsoft Excel * Familiarity with Direct Debit systems (advantageous) * Strong communication, negotiation, and problem-solving skills * High level of attention to detail with excellent organisational skills * Proactive, resilient, and able to manage priorities independently * A collaborative team player Key Competencies * Analytical thinking * Persistence and resilience * Time management * Customer service focus * Strong organisational skills