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* Make welcome/confirmation calls and send confirmation e-mails.
* Accurate input of order details onto all systems.
* Liaise with customers/business and resellers partners regarding order queries/amendments.
* Provide technical advice to customer/business partners/resellers and internal staff.
* Placement of all order types on Daisy Central and other Portals.
* Co-ordinate jobs with end users.
* Deal with order rejections.
* Liaise with customers and business partners to resolve issues and provide regular updates.
* Raise and resolve provisioning escalations and faults.
* Check all accounts are set-up and billing correctly.
* Schedule and action all tasks to completion within specified timescales.
* Follow all procedures and deliver high level customer service for maximum customer satisfaction.
* Work towards set KPI’s, goals and objectives.
* Ensure all systems are kept fully updated for each action and point of customer contact.
* Complete any required reporting.
* Deal with internal queries as required.
Qualifications
* Excellent telephone manner.
* Ability to manage own workload.
* Previous experience of Microsoft packages.
* A ‘can do’ and positive attitude towards work and personal development.
* Excellent communication skills both verbal and written
Additional Information
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted asthe UK's Telecoms company in 2023.
Here are some of the benefits that we offer…
* 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
* Professional development to help you achieve your personal goals
* Eye care vouchers available and discounted Medicash membership
* Sim deals for you and your family/friends
* Access to discounts and savings at more than 1,200 retailers
* An additional day off on your birthday or if you're getting married
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