No customer contact experience? No problem! We’ll provide you with all the training and ongoing support you’ll need to ensure you’re equipped to handle customer queries.
Whether you're speaking to customers over the phone, through webchat, or by email in our busy Contact Centre, you’ll be personable, empathetic, and knowledgeable. Some queries might be trickier than others, but by taking full ownership of the problem and getting to the heart of the issue, you’ll be able to find a solution and do the right thing for our customers.
All we ask is that you...
* Be a true customer champion, going the extra mile each and every time
* Love a challenge and smashing targets
* Be a problem solver, look for creative solutions to challenges
* Are a team player and love working alongside colleagues throughout the business to deliver a first-class service to our customers
* Look for ways we can continuously improve our processes and make them even better for our colleagues and customers
* Are a whizz at computers and can get up to speed on a variety of computer systems in no time
* Are resilient and can keep a cool head under pressure, turning tricky situations into positive ones
In this role, you’ll be on the front line of our customers’ experience and you'll play a pivotal role in helping Abri grow stronger by ensuring our customers are at the heart of everything we do.
If this sounds like what you're looking for and you want the opportunity to make a difference in our customers’ lives, we want to hear from you!
If you would like to know more about this opportunity or are considering applying, then please read the following job information.
Abri is a large housing provider owning and managing over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023, making the group more financially resilient. We work with 36 local authorities and 63 parliamentary constituencies, alongside community partners.
Silva will operate as a separate legal entity under the Abri Group before fully transferring in 2024.
We believe everyone has the right to a good, safe, warm, and sustainable home in a community where they can belong, grow, and thrive. We’re investing £689m over the next ten years to improve building safety and energy efficiency.
We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most. We’re also investing in our communities to address local issues and create opportunities for everyone.
As we grow, we’re re-establishing a strong local presence with regional service delivery, local governance, and leadership to ensure our colleagues are more visible, accountable, and connected to our customers and communities.
More information about Abri and our strategic objectives can be found on our website.
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