Order to Cash (O2C) Global Process Lead Salary - Circa £80,000 Car/ Car Allowance Private Medical Insurance Pension Location – Hybrid – 3 Days a week at Hook Join a Global Finance Transformation Journey We’re looking for an experienced and forward-thinking O2C Global Process Lead (GPL) to join our Group Finance function and help shape the future of Finance operations across Serco’s global business. Working within the Finance GFS Hub and reporting into the O2C Global Process Owner (GPO), you’ll play a key role in driving standardisation, governance, continuous improvement, and operational excellence across end-to-end Finance processes. This is an exciting opportunity for someone who enjoys combining process expertise, stakeholder engagement, data-driven insight, and transformation delivery within a complex multinational environment. About the Role As an O2C Global Process Lead, you’ll act as the bridge between global O2C process strategy and operational execution. You’ll support the design, governance, and optimisation of O2C processes across UK&E, the Middle East, and ASPAC, ensuring consistency, compliance, and efficiency across all delivery centres and regions. You’ll work closely with regional Finance teams, GFS operations, systems teams, BPO providers, and senior stakeholders to embed best practice, improve controls, enhance reporting visibility, and drive automation and process-led change. This is a highly collaborative role with significant exposure across Finance, Technology, Operations, Risk & Assurance, and Internal Audit. Key Responsibilities Support and maintain global end-to-end O2C processes, ensuring alignment with GPO standards, controls, and governance requirements Maintain accurate and consistent process documentation including SOPs, process maps, KPIs, controls, and training materials Monitor process performance through reporting, dashboards, and data analysis, identifying trends, risks, and improvement opportunities Drive process improvement, standardisation, automation, and operational efficiency initiatives across global Finance operations Collaborate with regional Finance teams, GFS operations, systems teams, and BPO providers to ensure consistent process execution Support process-led change initiatives including testing, training, communication, and embedded adoption Partner with Finance Systems and DDaT teams to ensure system enhancements support operational and control requirements Support governance, audit, and assurance activities, helping maintain strong financial controls and compliance across all regions Provide insight and reporting to support decision-making, operational visibility, and continuous improvement initiatives What We’re Looking For We’re interested in speaking with qualified Finance professionals who combine strong process expertise with commercial awareness and a continuous improvement mindset. You’ll ideally bring: ACA, ACCA, or CIMA qualification (or equivalent experience) Strong knowledge of end-to-end O2C processes within a Shared Service, GFS, or multinational environment Experience with ERP systems such as SAP and exposure to finance technologies including automation and analytics tools Proven experience supporting or leading process improvement initiatives across multiple regions Strong analytical and problem-solving capability with the ability to turn data into actionable insight Excellent stakeholder management and communication skills across Finance, Operations, and Technology teams Desirable Experience Experience working with BPO providers such as Capgemini Exposure to internal controls, audit, and assurance environments Knowledge of Lean, Six Sigma, or continuous improvement methodologies Experience with digital finance tools including RPA, workflow, or analytics solutions Why Join Us? This is an opportunity to influence how Finance operates globally within a large and evolving organisation. You’ll help drive meaningful transformation, improve governance and operational performance, and contribute to building a scalable, modern Finance function. You’ll be joining a collaborative global environment where innovation, continuous improvement, and stakeholder partnership are genuinely valued. What we offer Company car / £4200 cash alternative Private healthcare Bonus scheme of up to 20% Pension – 6% Serco discounts which include cinema, merlin entertainment and online shopping About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.