IT Support Engineer - Macclesfield
An exciting opportunity has arisen for an experienced IT Support Engineer to join a dynamic Service Desk team. This role involves a mix of remote and onsite technical support, working across infrastructure, cloud technologies, and cyber security solutions.
Key Responsibilities
* Deliver technical support by managing and resolving service tickets in line with agreed SLAs
* Handle both initial and escalated support requests, ensuring high levels of customer satisfaction
* Complete sales orders and project work within agreed timelines
* Implement approved technical solutions remotely and onsite
* Support continuous improvement of Service Desk technologies and processes
* Develop and maintain operational procedures, technical documentation, and user guides
* Monitor and respond to cyber security threats and vulnerabilities
* Perform routine maintenance, including backups and network/device updates
* Communicate effectively with internal teams and customers regarding technical issues and security risks
* Stay up to date with emerging technologies and contribute to best practice standards
* Promote awareness of infrastructure and platform technologies across the business
Skills & Experience Required
Technical Expertise:
1. Microsoft 365 technologies (including Defender, Intune, Exchange Online, SharePoint, Tea...