11380SR3 £80k – 90k per year
Application Development & Support Manager
Location: London (Hybrid Working) Salary: Up to £90,000 + Benefits Sector: Banking
Our client is seeking an experienced Application Development & Support Manager to lead the delivery, enhancement, and support of critical business applications within a banking environment. This is a hands‑on leadership role combining technical oversight, vendor coordination, and day‑to‑day operational management.
You will play a key role in ensuring applications are secure, reliable, and aligned to business needs, while driving continuous improvement across development and support functions.
The Role
You will be responsible for overseeing the full application lifecycle — from design and implementation through to BAU support — ensuring systems effectively support core banking operations and internal business functions.
This position suits someone who enjoys balancing leadership with technical engagement in a collaborative, delivery‑focused environment.
Key Responsibilities
Team Leadership
* Lead, mentor, and develop a small team of developers and application support analysts.
* Foster a high‑performance culture focused on innovation and continuous improvement.
* Conduct performance reviews and support professional development.
Change & Project Delivery
* Plan, design, and deliver new applications and system enhancements.
* Transition solutions smoothly from project phase into BAU support models.
* Manage delivery timelines, resources, and priorities across multiple initiatives.
* Work closely with change and project teams to manage capacity and demand.
Application Support & Maintenance
* Ensure reliable day‑to‑day support of business‑critical applications.
* Manage incidents, troubleshoot issues, and drive root‑cause resolution.
* Monitor performance, optimise systems, and coordinate upgrades and patches.
* Maintain vendor relationships to ensure ongoing support coverage.
* Own documentation, configurations, and support procedures.
Governance, Risk & Compliance
* Implement best practices across development, testing, and deployment.
* Ensure adherence to regulatory, security, and audit requirements.
* Support business continuity and disaster recovery planning.
Stakeholder Collaboration
* Act as a key liaison between technology teams, business stakeholders, and third‑party providers.
* Provide regular reporting on delivery progress, performance metrics, and improvements.
Budget & Resource Management
* Manage BAU and small‑change budgets, ensuring cost‑effective delivery.
* Contribute to annual planning and recommend tools or technologies to improve efficiency.
Essential Experience
* Proven experience working within banking or financial services environments is essential.
* Demonstrable experience supporting and developing banking applications is essential.
Skills & Experience Required
* Strong background in software development and application lifecycle management.
* Experience leading or mentoring technical teams in a delivery‑focused environment.Proven track record supporting and enhancing business‑critical applications.
* Solid understanding of Agile, DevOps, and service management principles (e.g., ITIL).
* Experience with cloud platforms, particularly Microsoft Azure, is desirable.
* Ability to manage multiple priorities and deliver to tight timelines.
* Excellent problem‑solving, communication, and stakeholder engagement skills.
* Degree in Computer Science, IT, or a related discipline (or equivalent experience).
Why Apply?
* Opportunity to shape and improve critical applications within a banking setting.
* High‑impact role with both strategic influence and hands‑on involvement.
* Collaborative environment with real ownership and autonomy.
* Competitive salary up to £90,000 plus benefits.
* Hybrid working model based in London.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
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