IT Service Desk Engineer East Grinstead, West Sussex x5 days on site £30k - £35k Benefits I am recruiting for a IT Service Desk role on an exclusive basis for a tier 1 client of mine in East Grinstead, West Sussex. This role is x5 days a week on site and you will provide technical support to a variety of users. You will need at least 3 years experience within an IT Service Desk role supporting Windows / O365 / Exchange / Active Directory etc As a IT Service Desk Engineer you will be responsible for handling incoming requests for support from customers in a timely and professional manner. The emphasis is on recording information correctly, fault finding and troubleshooting and liaising with 3rd party providers where necessary. Primarily an office-based position will be some onsite work at clients' sites. IT Service Desk Engineer Benefits: 23 days Holiday BH Workplace Pension scheme Office based position Full Training Pool Cars to use for client visits Overtime Paid (subject to prior approval)IT Service Desk Engineer Responsibilities: Provide technical support to a wide variety of users via phone or email Maintain a high degree of customer service for all support queries Log all calls on the Service Desk ticketing system and maintain documentation Remote and onsite support of customers IT systems Produce and maintain documentation in relation to hardware, software configurations and standard build information. Design, installation, and configuration of new equipment and systems. Communicate with customers as required - keeping them informed of incident progress and escalating internally or with third parties where required. Researching, creating, and deploying security best practices (firewalls, 365 etc) Assisting and mentoring team members. Assisting with projects as requiredIT Service Desk Engineer Skills: Minimum 3-year experience in a similar role Excellent troubleshooting and fault-finding skills Excellent telephone manner and strong customer service skills Strong Knowledge of supporting Windows client systems, Excellent knowledge of email systems (Exchange and Microsoft 365) Strong Knowledge of Windows server systems Including active directory, DNS, DHCP, etc. Strong Knowledge of configuring and managing Microsoft 365 systems, Experience of Intune configuration and management Experience with Microsoft Azure environment and systems Wide experience of client system application management, configuration and support, Understanding of virtualization technologies (Hyper-V) Proficiency in Active Directory/Group Policy, Excellent understanding of networking -switches, routers, VLANS, Wireless etc. Excellent documentation Skills Good Knowledge of SharePoint Experience Using ConnectWise tools would be advantageous. Knowledge of scripting tools (PowerShell) Knowledge of domains, basic web hosting, SPF, DNS, installing SSL's Experience of break-fix/upgrading hardware Good knowledge of troubleshooting hardware including UPS, NAS, Printers Full clean driver license Even better if you have MSP background Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website