Revenues Officer
Location: 160 Tooley Street, Southwark, SE1 2QH
Start Date: ASAP
Contract Duration: 4+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 22.86 Per Hour
Job Ref: OR18158
Job Responsibilities
Meet individual and team targets for Council Tax and NNDR billing and recovery.
Provide expert advice and respond to customer inquiries via phone, writing, or in person.
Investigate and process customer applications, maintaining accurate records.
Identify opportunities for discounts and exemptions, and apply them correctly.
Prepare and analyze management data, suggesting improvements and implementing changes.
Maintain relationships with social landlords, housing sections, and other authorities.
Train and mentor new and existing staff, ensuring quality assurance.
Liaise with the Valuation Office Agency for property assessments and appeals.
Maximize debt recovery and manage debtor cases, including legal actions.
Ensure quality assurance and performance monitoring with internal and external providers.
Person Specifications
Must Have
Extensive experience with NEC Rev & Bens and NEC DM.
High-level experience in processing Council Tax changes.
Strong communication and customer service skills.
Ability to analyze data and implement process improvements.
Nice to Have
Experience in training and mentoring staff.
Knowledge of debt recovery processes and legal actions.
Familiarity with the Council’s Anti-Poverty and Debt Reduction policies.
DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability specific organizations or hirers to whom you do not wish your details to be disclosed