Requirements
* Do you love solving complex technical problems and interacting with people?
* Currently pursuing an undergraduate degree in a Computer Sciences or related field
* Self-driven and capable of learning new technologies/systems/features with some guidance
* Fundamental understanding of how the Internet works (OSI Model); Cloudflare has a variety of products that presently impact Layers 3, 4 & 7
* Experience using Linux
* Experience in command line and tools, including curl, dig, traceroute, openssl and git
* Experience writing scripts in Bash, Python, JavaScript, or other scripting languages
* Awareness of what DNS, SSL/TLS and HTTP is and how these function
* Awareness of or experience installing and configuring web servers like Apache, Nginx, and IIS
* Must be able to work 40 hours a week
* Must be able to commit to a 12 week program
* (Desirable) Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels
* (Desirable) You are familiar with Cloudflare and have a site actively using our platform
* (Desirable) You are fluent and can troubleshoot in Mandarin, Spanish, and Portuguese
What the job involves
* The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist
* We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development
* As a Technical Support Engineer Intern at Cloudflare, you’ll work directly with customers and cross-functional teams to tackle a variety of technical challenges
* You’ll gain hands‑on experience with our products, learn the inner workings of Cloudflare’s offerings, and deepen your understanding of internet technologies
* This role also provides opportunities to develop valuable technical and professional skills, as well as job shadowing experiences to explore different roles within the company
* Join us to enhance your skill set while making a real impact!
* Collaborate with senior engineers to analyze and troubleshoot customer issues
* Track support requests using our ticketing system
* Participate in team meetings to discuss and share feedback
* Help create and update technical documentation and run books
* Provide feedback on our product and potential improvements based on customer interactions
* Support the team in testing new releases and reporting bugs
* Perform other duties/projects as assigned
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