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Client:
One Stop
Location:
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
cd9041e974f9
Job Views:
4
Posted:
02.05.2025
Expiry Date:
16.06.2025
Job Description:
One Stop • 44-46 Albert Road, Colne • Apply by 05-May-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing natural service.
* Encouraging customer feedback through surveys.
* Working across all store areas including online, tills, replenishment, vending, and stock routines.
* Practicing safety in all tasks.
* Participating in seasonal, community, and charity events.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out accurately for proper payment.
* Following security procedures and wearing safety equipment.
* Following the 'Think 25' policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions at self-service checkouts.
* Keeping the store tidy and organized.
* Potentially running the shift in the absence of managers.
* Following all training to ensure safety and legality.
* If applicable, managing daily Post Office operations and passing necessary background checks.
Flexible Working
We support flexible working arrangements to suit individual needs, whether you're starting your career, caring for others, or nearing retirement. Discuss your needs with us during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Customers are at the heart of everything we do
* We treat each other well
* We work as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, vending, and financial services. We are part of Tesco, operating independently from our Head Office in Walsall, with distribution centers in Brownhills, Nursling, and Wakefield.
Benefits
* 10% Discount in One Stop
* 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends) *
* 20% Discount on F&F Clothing in Tesco Stores *
* 10% Discount at Tesco Mobile, including Colleague Deals
* 20% off car, pet, and home insurance at Tesco Bank *
* Discounted eye care through Vision Express *
* Discounts at Tesco Pharmacy, including health checks and flu jabs
* Discounted Simply Health cash plan
* Exclusive deals and discounts with various retailers and services
* Save as you earn scheme
* WeCare support services, including online GP and mental health support
* Annual leave increases with service
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options
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