Job Description
Recoveries Team Leader - Legal - LeedsCollections Team Leader - OverdalesThorpe Park, Leeds. Hybrid Working Our team is growing, and we\\\'re looking for a new Team Leader to join our 3PC department. You\\\'ll motivate and lead Front Line Negotiators across our call or correspondence channels.
You will be responsible for leading all aspects of your team\\\'s performance ensuring your team are performing to a good level, hitting all relevant targets, KPI\\\'s and in a compliant manner. We are looking for candidates with strong communication and leadership skills, and a desire to help and support people perform to good levels. Responsibilities:Day-to-day Management: provide day-to-day work direction to the team.
Oversee the team\\\'s activities, conduct workload and file reviews, and ensure efficient operationsSupervision and Evaluation: Assist the team with account queries and escalated calls. Run own senior caseload of debt recovery matters. Carry out regular performance management reviews with team members.Process Improvement: Using the workload and file reviews identify and recommend changes to processes that enhance the effectiveness and efficiency within the function.
Feed into the Business Improvement Forum. Work with internal audit to understand and implement improvement actions.Compliance: Ensure th...