Join to apply for the Strategy & Operations Principal role at Via
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
What You’ll Do
* Own the performance of a selected portfolio of our UK services, delivering on operational goals while ensuring a world-class customer experience
* Identify and solve problems in real time, coordinating with on-the-ground teams and cross‑functional partners to keep operations running smoothly
* Drive strategic initiatives with external partners and internal teams, using insights from active services to improve processes and shape the future of our service
* Oversee core and field teams, fostering a collaborative, cohesive, high‑energy culture.
* Collaborate with teams across Via, including Strategy, Product, Partnerships, and Operations, to improve scalability and operational excellence
* Recommend strategies that balance service quality, efficiency, and SLA commitments
* Analyse data, track key metrics, and prepare reports to inform decisions, optimise resources, and continuously improve performance
Who You Are
* Entrepreneurial operator: equally comfortable setting strategic direction and rolling up your sleeves to execute. You are motivated to take full ownership to improve and drive your services forward every day.
* Stakeholder‑savvy: able to lead discussions and explain complex concepts to any audience, as well as navigate intricate customer, regulatory, and operational relationships.
* An exceptional leader: people enjoy working with you and for you, and you naturally foster collaboration and growth
* Data‑informed operator: you uncover trends and use insights to improve operations and outcomes
* Agile and adaptable: you thrive in fast‑paced environments, navigate change with enthusiasm, and step in hands‑on when needed
* Experienced: bring 6–10 years of relevant experience that informs your decisions, whether from startups, tech, consulting, finance, or other industries
* Problem solver and executor: you don’t accept the status quo, are detail‑oriented, action‑focused, and can manage multiple priorities effectively
What We Offer
* Joining a global employer with over 600 mobility deployments in 35+ countries
* Becoming part of a company that was awarded for its commitment to social good
* Salary range: £80‑95k plus equity. Final salary will be determined by the candidate’s experience, knowledge, and skills.
* A hybrid working model and a spacious office near Chancery Lane, where you can enjoy weekly team lunches
* Comprehensive health scheme offered through AXA
Ready to join the ride?
Via is an equal opportunity employer.
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