On-Board Host for TransPennine Express (TPE) at Manchester Station
Pay Rate
£13.20 per hour plus commission.
Hours and Shifts
Full Time (39 hours) with rotational shifts between 6am and 9pm, including some weekends.
Minimum Requirements
* Applicants must be 18 years of age or over due to certain responsibilities and shift requirements.
* Ability to work in a dynamic, fast-paced environment, including long hours and varying shifts.
About Us
We are a leading provider of catering and onboard services to the British Railway Industry, with over 40 service centres nationwide and a workforce of over 1000 employees in the UK. We are committed to delivering first-class service.
Responsibilities
* Provide 'at seat trolley service' on TPE trains, ensuring excellent customer service, managing stock, and handling transactions.
* Travel on assigned trains to assist passengers, achieve sales targets, and meet contractual goals.
* Maintain accurate stock and transaction records, adhere to hygiene and safety standards, and support management initiatives.
* Perform Service Centre duties, engage with passengers, provide information, and address diverse needs, including updates on services, ticketing, platforms, and disruptions.
* Eligible to claim up to 50 rover tickets for the TPE network for family and friends.
Benefits
* Employee Discounts: Up to 50% off at various SSP brands across the UK, including M&S, Burger King, Starbucks, and more.
* Up to 75% discount on SSP brands during work hours.
* Friends and Family Discount: 20% across our Catering, Whistlestop, and Urban Express units (T&C apply).
* Training and Development: Access to award-winning training, apprenticeships, and career development opportunities.
* Internal Promotions: 70% of managers are promoted internally.
* App Access: Shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
* Health & Wellbeing: Support from the Retail Trust, flexible working, and family-friendly leave.
* Inclusive Culture: Support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
* Financial Support: UK Pension Plans, Life Assurance, Share Incentives, Cycle to Work, competitive pay, and salary-based loans up to £5000.
* Referral Rewards: £400 for successful referrals.
* Holiday Allowance: 28 days pro-rata, including Bank Holidays.
* Rewards & Recognition: RG Stars, Vouchers, and more.
* Travel & Leisure Pass: Duty and leisure pass for TPE after probation.
Join Us
If you feel you belong at Rail Gourmet, apply now and start the best part of your journey as an On Board Host.
Equal Opportunity Statement
Rail Gourmet is proud to be an equal opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.
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